Privacy

One Other. You reach us at hello@oneother.io.

Your email, when you ask for the diagnostic. The six answers of the brief, if you give them. The case you picked, if you picked one.

Nothing else. There is no phone field and no budget question.

When you ask for the diagnostic we also keep an irreversible summary of your IP address, for twenty-four hours. It counts the requests of the last hour and stops anyone abusing the form. The address itself is kept nowhere, and the summary cannot be turned back.

To answer you and write the assessment. We do not sell or pass anything to anyone for advertising.

Steps taken at your request before a contract: Article 6(1)(b) GDPR. If you write without asking for anything, it is our legitimate interest in answering, Article 6(1)(f).

Requests with no follow-up are deleted twenty-four months after the last exchange. If the work goes ahead, invoicing stays for as long as the law requires.

Supabase, the database where the request sits. Resend, which sends the assessment emails. Vercel, which hosts the site.

Hostinger, which receives hello@oneother.io. None of them uses what is yours for anything else.

The database sits in Ireland, inside the European Union. What you leave with us does not travel outside it, so there is no transfer needing a safeguard.

We count visits with Vercel Web Analytics. No cookies, no tracking across sites and the number that counts your visit is a daily digest that is dropped at the end of the day. Vercel also measures how fast the page loads on each visit, without cookies.

Asking for the diagnostic counts one event too: the page you asked from, the case you picked and whether the email went out. Never your email.

Four things stay on your own device: the light or dark theme you chose, the opening curtain that runs once per session, the case you clicked and the draft of your answers while you write them.

None of it leaves on its own. The case and the answers only reach us when you send them with the request.

That is why there is no banner. Clear them in your browser settings whenever you like.

You can ask to see, correct or delete what we hold, ask for a copy and object to the processing. Write to hello@oneother.io and we answer within thirty days. If you think we got it wrong, you can complain to the Portuguese data protection authority, the CNPD.